Mid-Shore Pro Bono is Hiring!
Bilingual Intake Coordinator
MSPB is currently looking to fill this staff position as soon as possible.
To learn more about Mid-Shore Pro Bono and the services we provide please visit www.midshoreprobono.org
The Bilingual Intake Coordinator will serve as the central point of contact for all clients seeking legal services through our programs. He/she will execute a comprehensive and compassionate intake process and eligibility screening for potential clients, manage, track, and record information, spot legal issues and assist clients with access to legal representation. The Bilingual Intake Coordinator is a proactive professional who works effectively with an energetic team of executive staff, attorneys, coordinators and clients. This individual will work closely with a diverse client base, particularly Spanish speaking clients. Client-centered customer service skills are essential to succeed in this position. Ideal candidate must be able to manage, and sometimes de-escalate, callers experiencing crisis. Commitment to social justice and serving the community required.
Minimum of 2-3 years of full-time relevant work experience at a non-profit agency or other public service environment. Experience in case management or legal services will be an advantage. Demonstrated success working and communicating effectively in a multi-cultural environment is a plus. Associates or bachelor’s degree preferred. Two years of experience doing administrative, paralegal, or customer service work. Proficient in Microsoft Office (i.e. Word, Excel, Outlook) and web-based applications (i.e. Google forms, databases). Proficiency speaking and interpreting in Spanish and English a must. Confidentiality Agreement will be required as we handle sensitive information. Salary: Commensurate with experience. MSPB offers a generous vacation package. MSPB is a 501 (c)3 Non-Profit organization located on Maryland’s Eastern Shore. We are headquartered in Easton, MD.
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